I see charges that I don't recognize. What should I do?
Before reporting an unauthorized charge, please make sure, you don't have active subscriptions or completed purchases with LTG. Log into your Xsolla Wallet and check the Purchases tab for that.
If you have never made purchases with LTG, it's most likely that your credit card data has been compromised and used for purchasing on our platform.
Where can I request a refund for an unauthorized charge?
If you don’t recognize a charge that appears to be made on our platform, please contact our payment partner Xsolla via help.xsolla.com. Xsolla support team will investigate your case and provide a solution.