Nobody wants their game to crash mid-session. If it's happening to you, here are the most common causes and how to fix them.
Your PC doesn't meet the minimum requirements
Check the game's minimum system requirements. If your hardware falls short, consider upgrading or request a refund if your machine can't run the game.
Corrupted or missing game files
Game files can become corrupted after an interrupted update or improper shutdown. Use your platform's built-in verify tool to check and repair them.
- Steam: Right-click the game in your library → Properties → Installed Files → Verify integrity of game files.
- Epic Games Store: Click the three dots next to the game → Manage → Verify.
Outdated GPU drivers or operating system
This is one of the most common crash causes. Update your GPU drivers and check for any pending OS updates, then relaunch the game.
Game crashes to desktop
A bad graphics configuration can cause this. Try lowering your in-game settings (resolution, shadows, textures) and see if the crashes stop.
Game crashes on startup
Close any background apps before launching - overlays, recording software, or other utilities can interfere with the game starting up correctly.
Online game keeps crashing
A slow or unstable connection is often the culprit. If you're using a VPN, try turning it off - the service may slow online games to the point they crash.
Still crashing? Reach out to our Support team
If none of the above helped, open a support ticket or email us at support@longtalegames.zendesk.com.
Please include the following in your message:
- A detailed description of the issue,
- The exact steps you were taking when it happened,
- Your platform (EGS / Steam / LTG Multiverse),
- The date and time of the crash,
- Screenshots that show the issue,
- Your DxDiag file: press Win + R → type dxdiag → hit Enter → click “Save All Information…” to export it.
- Your MSInfo file: press Win + R → type msinfo32 → hit Enter → click File → Save it to your Desktop under name "msinfo".
Playing Life is Feudal? There are additional information our team will need from you - see Game crashes: Life is Feudal.